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Privacy Policy

Last updated: August 6, 2026

This Privacy Policy explains how Offrati ("Offrati", "we", "us", or "our") collects, uses, shares, and protects your information when you use the Offrati mobile app, website, and related services (together, the "Service"). Offrati is a marketplace that connects people who need a service ("consumers") with independent businesses that provide it ("providers"). By using the Service, you agree to this Policy.

1. Information we collect

Information you provide

  • Account details — your name, email address, and password. If you sign in with Google, Facebook, or Apple, we receive a unique identifier and basic profile information (name, email, profile photo) from that provider.
  • Service requests — the service you are looking for, your answers to follow-up questions, your budget range, and any details you type in the chat.
  • Location — the location you set for a request (approximate coordinates), used to find nearby providers.
  • Provider account information — if you register as a provider: your business name, WhatsApp number, email, service categories, and business location.
  • Communications — messages, offers, reviews, and support enquiries.

Information we collect automatically

  • Device & technical data — device type, operating system, app version, and a push-notification token so we can notify you about offers.
  • Usage data — how you interact with the Service, for reliability and improvement.

2. How we use your information

  • Match your request with relevant nearby providers and deliver their offers to you.
  • Notify providers of new requests (including via WhatsApp) and notify you when an offer arrives.
  • Operate, secure, and improve the Service, and prevent fraud and abuse.
  • Provide customer support and send you important service messages.
  • Comply with legal obligations.

3. Automated processing to understand your request

To match your request to the right service, the text you enter may be processed by automated language-understanding systems, including trusted third-party AI providers. This is used only to interpret and route your request; it is not used to make legally significant decisions about you.

4. How we share your information

  • Provider identity is protected until you choose. When providers submit offers, their identity and contact details (name, WhatsApp number, logo) are hidden from you until you accept an offer. Only then is the chosen provider's contact information revealed so you can connect.
  • With providers — to fulfil your request, we share the relevant request details (such as the service, your answers, and general area) with matched providers. Your name and exact contact details are not shared with providers through the Service.
  • Service providers (subprocessors) — we use trusted vendors to run the Service, including hosting and infrastructure, content delivery and security (Cloudflare), messaging (WhatsApp / Meta), push notifications, authentication (Google, Facebook, Apple), and AI language processing. They may process data only on our instructions.
  • Legal — we may disclose information where required by law or to protect the rights, safety, and security of users and the public.
  • Business transfers — if Offrati is involved in a merger, acquisition, or asset sale, information may be transferred as part of that transaction.

We do not sell your personal information.

5. WhatsApp messaging

Offrati uses the WhatsApp Business Platform to send service requests to providers and to send certain notifications. Your use of WhatsApp is also subject to WhatsApp's and Meta's own terms and privacy policies.

6. Data retention

We keep your information for as long as your account is active or as needed to provide the Service, and thereafter as required to comply with our legal obligations, resolve disputes, and enforce our agreements. In-progress guest drafts that are never submitted are deleted automatically after a short period.

7. Security

We use technical and organisational measures to protect your information, including encryption in transit, hashed passwords, and access controls. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

8. Your rights and choices

  • Access & correction — you can view and update your profile in the app.
  • Delete your account — you can delete your account and associated data from within the app at any time.
  • Notifications — you can turn off push notifications in your device settings.
  • Depending on where you live, you may have additional rights over your personal data. To exercise them, contact us using the details below.

9. Children

The Service is not directed to children, and we do not knowingly collect personal information from children under 13 (or the minimum age required in your country). If you believe a child has provided us information, please contact us so we can remove it.

10. International transfers

Offrati operates internationally, and your information may be processed in countries other than the one you live in. Where we transfer data, we take steps to ensure it remains protected in line with this Policy.

11. Changes to this Policy

We may update this Policy from time to time. When we do, we will revise the "Last updated" date above and, where appropriate, notify you in the app.

12. Contact us

If you have questions about this Policy or your information, contact us at hello@offrati.com.